Do I need to install any plugins or applications?
No. This feature is built into our website and does NOT require any installations to function.
Can I access the services on my mobile device? Do I need to download an App?
Yes – FC’s Online Chat Support will work from the mobile website and no, it does NOT require any Apps to be installed to function.
Does opening a Chat create a ticket for me?
No. Opening a chat box will not automatically open a ticket for you. Even if your problem may be solved with the Chat feature, you will still need to create a ticket to track the issue.
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